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Terms and Conditions

  • “ROBERTO’S CLUB LTD” maintains the  https://robertosrestaurants.com/, Website (“Site”).
  • United Arab of Emirates is our country of domicile” and stipulate that the governing law is the local law. All disputes arising in connection therewith shall be heard only by a court of competent jurisdiction in U.A.E.
  • ‘Visa or MasterCard debit and credit cards in AED will be accepted for payment.
  • We will not trade with or provide any services to OFAC and sanctioned countries.
  • Customer using the website who are Minor /under the age of 18 shall not register as a User of the website and shall not transact on or use the website.
  • Cardholder must retain a copy of transaction records and Merchant policies and rules.
  • User is responsible for maintaining the confidentiality of his account.

 

DELIVERY POLICY

  • We deliver to all areas in Dubai.  Deliveries will be made by the restaurant team.
  • We aim to deliver within an hour of receiving the order.
  • All prices are inclusive of VAT , DIFC Authority fee of 7% and Delivery fee. .
  • Avoid any delivery delay by providing your full address along with your contact details.

 

CANCELLATION AND REFUND POLICY

  • Once the payment is made using the payment gateway, the confirmation notice will be sent to the client via email within 1 hour of receipt of payment.
  • Once the order is confirmed by our team by email, the order cannot be cancelled.
  • We will refund the amount paid if the wrong food was delivered by our restaurant
  • Refunds will be made onto the original mode of payment and will be processed within 10 to 45 days depends on the issuing bank of the credit card.